Frequently Asked Questions
General Questions
1. What is Image Vault?
Image Vault is a platform offering high-quality AI stock videos and custom video creation services. We provide businesses, creators, and brands with secure digital assets to elevate storytelling and marketing efforts.
2. Why is it called Image Vault if it offers videos?
The name Image Vault is inspired by the creative industry term Image Bank, which refers to a repository of all brand assets, including videos. Our platform emphasizes security and innovation for stock videos, making it the ultimate “vault” for your storytelling needs.
3. What types of videos are available on Image Vault?
We offer a wide range of videos, including nature, lifestyle, business, and other categories tailored for Sri Lankan and global audiences. From high-quality stock videos to custom creations, we cater to your unique needs.
4. Can I use free videos for commercial purposes?
Yes, free videos can be used for social media commercials, especially for startups and small businesses. However, they will include a watermark and require attribution to Image Vault.
5. What’s the difference between Free and Premium videos?
• Free Videos: Limited access with watermarks and attribution required. Ideal for social media commercials.
• Premium Videos: No watermarks, no attribution required, and perfect for commercial use.
6. How does custom video generation work?
Our custom video service allows you to create exclusive video content tailored to your brand or campaign. You’ll need to submit your project details, and our team will work with you to deliver a unique solution. Custom videos come with exclusive ownership rights.
7. Can I resell or redistribute the videos?
Reselling, redistributing, or modifying videos for resale is strictly prohibited. Premium videos are for your personal or business use only.
8. How secure are my downloads and purchases?
Your downloads are protected, and any premium purchase comes with a digital ownership guarantee. Image Vault prioritizes the safety and security of your assets.
Technical Questions
9. What formats are the videos available in?
All videos are available in high-quality 720p resolution and industry-standard MP4 format, ensuring compatibility across devices and platforms.
10. How do I download videos from Image Vault?
Simply visit Imagevault.lk select the desired video, and download it directly to your device. Free videos will include a watermark, while premium videos are watermark-free.
11. Can I request modifications to a custom video after delivery?
Yes, minor modifications can be requested. Additional charges may apply depending on the scope of changes.
12. What if I encounter technical issues while downloading?
If you face any issues, please reach out to our support center at imagevault.co@gmail.com, and we’ll assist you promptly.
Payment and Subscription Questions
13. What are the payment options for Premium videos?
We accept major payment methods, including credit cards, debit cards, and online payment gateways.
14. Is there a subscription plan?
We currently offer a pay-per-download model, with plans to introduce subscription options soon. Stay tuned!
15. Are there refunds for premium purchases?
Due to the digital nature of our products, refunds are not available once a download is completed.
Privacy and Licensing
16. Do I need to give attribution for premium videos?
Attribution is not required for premium videos, allowing you to use them seamlessly for your projects.
17. How is my data protected?
We prioritize your privacy and follow strict data protection protocols. You can read our full Privacy Policy here.
18. Do I own the videos I download?
• Free Videos: Licensed for limited use, with attribution required.
• Premium Videos: Licensed for commercial use with no attribution. Ownership rights apply only to custom videos.
Other Questions
19. How is Image Vault different from other stock platforms?
Image Vault focuses on high-quality, emotionally resonant stock videos, with a special focus on Sri Lankan brands and global storytelling. Our custom video services and free commercial-use options set us apart.
20. Can I contact you for project-based work?
Absolutely! Check out our Let’s Engage section to collaborate with us on your next big campaign.
21. Why is the Flower of Life used as a symbol for Image Vault?
The Flower of Life represents creation, harmony, and infinite possibilities—values that resonate deeply with our platform. Just as its geometric design reflects togetherness, Image Vault unlocks advanced creative potential for brands. It symbolizes the secure foundation of our vault, where stories, ideas, and visuals come together to breathe life into your brand.